Etna Ultimate Collection by Firriato - 6 btls in a Wooden Box

I didn’t intend on leaving a review as my thoughts are mixed. It wasn’t until I received an email soliciting a review that I decided to share.
First, the good. There’s a lot of it!
What led to my interest in Wines From Italy is the thoughtful videos published for their products. I’m fairly new to Italian wines and I love the information provided. Way to go WFI!
After watching countless videos, I decided to sign up for emails. I’m pleased with the content of the emails and frequency.
After I was satisfied with my research, I placed a sizable order to stock my wine closet. I ordered multiple box sets, and the tour of Italy. I’m not sorry I did! The variety is fantastic and flavors are music to my mouth.
The issue I had was with customer service. The day after I placed my first order I received an email with a $150 coupon for first time purchases. I thought that was odd, but sent a message (vis their website) asking if the coupon could be applied to my order. I didn’t receive a reply, but found a phone number and called with my inquiry. A gentleman answer the phone with a simple, “Hello?” I was confused and thought I might have dialed the wrong number. I asked if I contacted Wines From Italy and he confirmed I had the right number. Interesting.
As I explained the situation, he said he did in fact receive my online inquiry and would apply the coupon to my order. SCORE!!!!!!!
Fast-forward, four boxes were shipped extremely fast. I received my order within a couple of days. Everything was thoughtfully packed, and the artwork on the wooden crates is stunning.
Here comes the mixed feelings.
A few days after receiving my order, I noticed the coupon wasn’t applied, but gave it a couple more days. I ended up leaving another request via their website. It’s been a couple of weeks now, and I’ve yet to hear back or receive the discount.
I was ok with the original cost, but $150 off would have been great. I definitely would have applied that discount to a second order. I don’t know if this would deter me from ordering again, but my experience with customer service was a little off putting.

Gave this as a gift for my brother. He really enjoyed and said each of the wines he had were great.

The wines were just as promised, absolute divine….